（1）所有费用只允许公对公转账，如果提前通过私人转账到协会账户的，请及时提供退款申请，并发送到邮箱1419192391@qq.com。
（2）退款申请书内容包括：提供有关转账情况说明以及对应业务情况说明，写清楚退款原因，退款时，收款账号及收款人名称（务必提供转账的账号和名称，原路退回）
菜单
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- （一）个人会员级别变更
- （二）单位会员入会申请、会费缴纳及开具会费收据
- （三）企业账户申请（非单位会员）
- （四）企业用户（非单位会员）变更为单位会员用户
- （五）单位会员退会申请
- （六）个人会员入会申请
- （七）初始教育报名（专监、监理员、安全监理员从业报名）
- （八）延续报名（专监、监理员、安全监理员继教报名）
- （九）延续+单位名称变更报名
- （十）员升师（延续）报名
- （十一）员升师+变更单位报名
- （十二）证书变更（单位变更）
- （十三）证书变更（员升师）
- （十四）专业变更
- （十五）遗失补办
- （十六）证书注销
- （十七）注册监理工程师继教报名
- （十八）个人会员系统密码重置
- （十九）单位会员系统密码重置
- （二十）企业基本信息修改
- （二十一）个人会员基本信息修改
- （二十二）个人会员基本信息修改单位名称的说明
- （二十三）发票或会费开具说明
- （二十四）关于转账收费的说明
- （二十五）企业名称变更
- （二十六）企业用户（非单位会员）变更为单位会员用户
- （二十七）个人会员相片修改
- （二十八）会刊邮寄地址修改
- （二十九）关于退款申请的填写说明（退回个人会费或者单位会费）
- （三十）关于学习考试登录错误或考试人脸识别失败
- （三十一）业务流程退回说明
- （三十二）如何删除业务流程
- （三十三）纸质证书领取说明
- （三十四）证书变更或专业变更流程完成后，为什么还在办理业务过程中，被锁证（是否更新数据）
- （三十五）修改姓名或者身份证号码（报名流程还没完成）
- （三十六）关于毕业证证明材料要求及毕业证学历在线认证指引
- （三十七）证书原件丢失了，如何提供证书扫描件？
- （三十八）注销培训证书，不需要缴纳费用，如何上传缴费凭证？
- （三十九）在办理业务过程中，提示证书锁定或者已有报名记录，如何查询在哪个单位正在办理业务，然后删除？